Job Description
• Responsible for customer fulfillment satisfaction and responsible for feasible project delivery and contract fulfillment.
• Make and execute the Key-account customer service strategy. Develop targeted customer service strategies based on local business situations and customer requirements to ensure that the service strategies for Key-account customers can reach consensus within and around the team and build an ecosystem that matches industry service strategies.
• Understand customer service pain points and requirements, explore and expand business opportunities, and design and provide service solutions that meet customer requirements.
• Participate in project strategy development, bidding, and negotiation, develop and implement the fulfillment & delivery strategies, mitigate fulfillment risks, and ensure project deliverability.
• Oversee and coordinate internal resources and ensure that the delivery and service quality meet the standards, and meet customer requirements for project delivery and network maintenance.
• Align with customers' strategies and organizations, and build high-performance service teams Integrate mainstream quality ecosystem resources (such as certified service provider / sub-contractor)
Job Requirements
• Bachelor's degree either in computer science, business administration, engineering, or a related discipline with an information technology focus;
• Self-initiative to take the responsibility of a task and learn new products/technologies
• The candidate shall be adaptable and flexible to the tasks or job scope being assigned.
• Internal training on product knowledge and on-the-job training will be provided.
