Delivery Fulfillment Specialist is responsible for APAC Regional Distribution Center (ADC) sales order processing and day to day communication with the countries on order and delivery fulfillment. As a critical member of ADC operation team, you will have the opportunity to oversee, develop, and improve the process and procedures. Key responsibilities include sales order processing, order confirmation, shipping docs creation and invoicing, and freight booking and tracking.
Duties and Responsibilities
Order Management
- Receiving, validating and processing sales order
- Order confirmation, monitoring, rescheduling, reconfirming
- Check product availability and liaise with planning team to ensure fulfillment of the order on the required delivery date.
- Prepare shipping documents, invoicing and other documents required by customer.
- Work closely with country teams, QA and product owner to ensure products shipped are compliant with respectively countries’ regulatory requirements (e.g. labels)
- Close follow-up and co-ordinate with countries to provide timely and accurate information about the order
- Manage and communicate open order book regularly with countries
- Control allocation block and release
- Handling order related issues and claims
- Handling of return shipment from countries
Delivery Fulfillment
- Communicate with warehouse for order picking, packing, shipping condition and shipment booking to ensure goods are collected and dispatched on time
- Trace the shipment to ensure on time delivery
- Escalation point for shipment issues, clarifications and support.
- Maintain and review SOP with forwarders and 3PL team
- Manage and track spot quote RFQ for exceptional shipments requirements and cost control.
- Actively explore cost saving and sustainability opportunities and drive implementations
- Manage TMS dashboard and data accuracy, work with transport team and forwarders to maintain EDI data accuracy.
Administration
- Actively contribute to the documentation and maintenance of work instructions and procedures and participate and/or lead in relevant projects
- Design and maintain reports for operations and analytics
- Weekly review on hold invoices and drive resolutions
- Maintain relevant master data within the assigned area
- Maintain and review operations KPI with 3PL and forwarders to meet business metrics goals
- Investigate into recurring operational issues and take corrective actions and continuous improvement on process and SOP
- Support external and internal audit within the assigned area.
Requirements
- Minimum 3-5 years relevant working experience in supply chain order fulfilment management
- Solid knowledge of international trade regulations and documentation requirement
- Experienced user of ERP system, preferably SAP
- Proficient in Microsoft Office
- Strong verbal and written skills in English
- Diploma/degree in Logistics or business related fields
- Demonstrated ability to communicate and solve problems together with external and internal stakeholders globally
- Cooperative mindset, attention to detail and willingness to provide excellent customer service
- Able to prioritize and multitask
- Working experience in Medical Device or Healthcare industry is a plus
