Job Description
- Operate Point of Sales (POS) Systems when managing food & beverage order
- Prepare a variety of alcoholic and non-alcoholic beverages
- Serve food and beverages to ensure all dishes match the order ticket to the corresponding tables
- Maintain drinkware and beverage equipment needed for beverage preparation
- Address customers' queries on food and beverages
- Suggest food and beverages to customers
- Provide go-the-extra-mile service to create a positive customer experience
- Follow customer service standards
- Escalate customers' feedback
- Follow legislative requirements pertaining to handling and consumption of alcoholic beverages
- Follow the organisation's personal, food and beverage hygiene standards
- Assist in opening, operating and closing of shifts
- Execute daily operational tasks according to staff roster
- Replenish inventory at service stations
- Follow crisis response and recovery activities in accordance with business continuity policies
- Suggest areas for personal development to improve work performance
- Escalate feedback on current work processes and procedure
- Suggest areas for continuous improvement within work area
- Execute continuous improvement activities within work area
- Operate emerging technology and tools to improve work productivity
- Any ad hoc duties as assigned
Job Requirement
- A minimum of 1years’ relevant experience at supervisory level in hospitality or F&B Industry. Preferably experience in restaurants and lounges
- Strong leadership skills, mature, outgoing & guest oriented, good communication skills
- Proactive, enthusiastic, strong sense of responsibility and positive thinking
- Able to work independently and under pressure
- Excellent command of spoken and written English
- Shift duty is required and able to work on weekends, eve public holiday and Public Holiday.
