We have partnered with a growing maritime technology company to find an Network Support Engineer, who will be responsible for technical support of the existing clients, dealing with exciting network related cutting edge technologies. You'd be joining an international European company with great culture and supportive environment (e.g. generous leave benefits).
Responsibilities:
- Provide excellent customer service and promotes this idea throughout the organization. The goal is to increase customer satisfaction, loyalty, retention and meet their expectations,
- Provide 1st and 2nd lvl technical support to the clients troubleshooting technical issues predominantly through phone call and email,
- Monitoring smooth operation of company's solutions ensuring full utilization of the product,
- Help customers understand the best ways to utilise our products, based on their business needs
- Provide and manage feedback to various internal customer teams to improve customer experience
Requirements:
- Comprehensive understanding of troubleshooting networking technology related to operating systems, hardware, email protocols and firewall
- Any professional certifications such as CCNA or equivalent would be a plus. Similarly any exposure to the maritime industry is nice to have, but not necessary.
If you'd like to hear more, please apply and/or contact us at:
www.holloberg.com
Business Registration No: 201805144D
EA Registration No: R1653145
License No: 18C9522
