We are seeking a dynamic and motivated individual to join our team as a Junior Technical Support Specialist with a focus on customer support. The ideal candidate will play a crucial role in assisting customers with technical issues, ensuring their satisfaction, and providing excellent customer service.
Responsibilities:
- Provide technical support to customers via phone, email, and chat channels.
- Assist customers with troubleshooting, diagnosing, and resolving technical issues related to our products or services.
- Collaborate with cross-functional teams to address complex technical problems and escalate issues when necessary.
- Communicate technical information in a clear and understandable manner to non-technical customers.
- Maintain accurate records of customer interactions, technical issues, and solutions.
- Follow established processes and procedures for documenting and resolving technical support cases.
- Assist in creating and updating technical support documentation, FAQs, and knowledge base articles.
- Stay updated on product knowledge, new releases, and technical advancements to provide accurate information to customers.
- Collaborate with the customer support team to ensure a seamless and positive customer experience.
- Strive to achieve and exceed customer satisfaction goals.
Requirements:
- Previous experience in a technical support or customer support role is preferred.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team-oriented environment.
- Familiarity with technical support tools and software.
- Basic understanding of networking, software applications, and troubleshooting methodologies.
- Positive attitude and eagerness to learn and adapt.
- Flexibility to work during weekends and holidays if required.
