The Application Support team is the backbone of technical support for front office and post-trade applications, covering everything from trade capture to market data, settlement, and clearing systems, including client applications. We are looking for a dedicated invidual who can own issues, provide top-notch procedural and technical support to diverse teams, and collaborate seamlessly with internal and external stakeholders.
This is a great opportunity to work with a high-performing team in one of the fastest growing Financial Service institutions.
Duties:
- Provide support for all Trading & Back Office Platforms to both internal and external client base
- Support of Business users offering 1st, 2nd and 3rd line support
- Manage vendor system upgrades and implementation
- Manage exchange relationships and project manage mandatory upgrades
- Create and deploy PowerShell scripts providing a range of business functions
- Technical client on-boarding
- New system analysis and implementation
- Exchange reporting & Compliance audits
- High Frequency trading platform knowledge and expertise
- Consultative sales support
- Incident management per ITIL standards
- Process & trading system documentation – produce and regularly maintain to high standard
- Monthly transactional and volume reporting across all systems
- Liaison between technology dept. and business groups to communicate system changes
- Manage client technical requirements within the technology department
- Workflow and prioritisation awareness ensuring active tasks retain focus
- The Company may require you to carry out other duties from time to time
Key Technologies and Skills:
- 3 years’ experience gained in a Financial Services background, ideally banking.
- Ability to build strong relationship with Application Development Teams and Business sponsors
- General front to back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC Energy trades
- Good knowledge of server-side infrastructure and admin tools to include the following systems TT, Stellar, Deltix, ATEO, IBM MQ/Algorithmics & RANTask
- Good working knowledge of Fix Messaging protocol with at least 2 years support experience
- Strong background in Windows, Linux/Unix OS, including SQL & Oracle database architecture
- Good knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets
- Good experience in exchange and vendor management with a view to project manage exchange/system critical upgrades
- At least 1 years’ experience in technical onboarding of new API’s & systems
- Prior experience in a consultative sales support role, liaising directly with clients in a technical capacity
- Proven ability to show a proactiveness in picking up issues and improving existing processes
Apply Now!
For more information about the role, please feel free to reach out to our recruitment specialist Joycelyn Ng <[email protected]>.
