General Description
The Account Receivables Administrator (“ARA”) is responsible for the collection of outstanding payments for Liberian Registry clients in Asia. The ARA possesses strong accounting skills and ensures customers pay their accounts on time to effectively strengthen the company’s financial position. The ARA communicates with clients via email and telephone to resolve any issues preventing settlement of outstanding invoices.
Essential Duties and Responsibilities
- Manage full cycle of accounts receivable process for Asian regional offices;
- Ensure timely collection of payments;
- Keep customers up to date on their accounts by sending them statements and payment reminders;
- Identify problem accounts and facilitate collections;
- Review status of delinquent accounts and initiate account collection action according to due date;
- Identify and reconcile discrepancies;
- Negotiate with customers in cases when non-payment occurs.
- Advise clients on company of payment procedure, methods and set up draw-down accounts;
- Resolve client issues by client in researching payments;
- Monitor invoicing and money collection processes;
- Review accounts to be recommended for charge-off;
- Update client accounts upon resolution;
- Keep records of invoices, deposits and payment collection correspondence;
- Prepare monthly payment collection reports, including ageing reports;
- Develop and maintain relationships with customers to ensure timely payments;
- Amend and cancel invoices and issue credit notes and letters, as necessary;
- Upload invoices and manage client requests for Statements of Accounts and invoices;
- Identify opportunities for process improvements;
- Performs other duties and projects as required.
General Qualification Guidelines
Experience, Education and Certification
- Bachelor’s degree in Accounting, Finance, Business Administration or equivalent;
- Knowledge of professional principles and skills of accounting and finance;
- Knowledge of data processing capabilities and procedures;
- Minimum of two years of computerized accounting experience.
Knowledge, Skills and Abilities
- Self-motivated with strong work ethic;
- Attention to detail and accuracy;
- Math skills and understanding of accounting principles;
- Well-developed interpersonal abilities;
- Fluent in English and Mandarin (written and oral) and strong verbal and written communication skills;
- Resourceful and solutions-oriented;
- Ability to work both independently and as part of a team environment.
- Good knowledge of Excel and Microsoft Office applications
- Confidentiality;
- Shipping industry experience and knowledge preferred;
- Ability to organize and prioritize work to meet deadlines.
