IT Infrastructure Specialist
The IT Infrastructure specialist will serve as the first point of contact to all users with infrastructure and systems and is primarily responsible to provide technical support to enable IT services. Will also assist in the roll-out of new Corp IT initiatives, including the responsible for network support and projects, We are seeking some one who like to learn the new things in the infrastructure space. The workload would be 50% on network, 20% on servers and 30% on laptop support.
Basic Duties and Responsibilities
• To provide daily Level 1 support to all end-users incidents and request pertaining to business applications such as Office 365, server, laptop and Network service
• Lead small network initiatives/ projects
• Conduct onsite and remote support
• On time PC provisioning and deprovisioning
• Assist Corp IT on new project roll-out
• Creation of Guest Wifi access as needed
• Creation and restoration of daily, weekly, and monthly shared folder backup
• Provide remote IT support to work-at-home users
• Conduct basic laptop faulty hardware part replacement or upgrade
• Timely maintenance of IT software and hardware inventory
• Timely monitoring of licenses
• Raise PR in SAP for IT purchases
• Provide periodic IT updates during cadence call
• Generate monthly network printer usage report
• Responsible for patching endpoints, servers, network in production environment
• Ensure patch configuration is up to date ensuring compliance
• Utilize tools to automate patch deployment suchs as Teamviewer Tensor
Required Competencies
• Written and verbal communication skills
• Problem solving skills
• Time management skills
• Customer service
• Critical thinking skills
• Strong knowledge on Windows 10\11
• Experience in Window Server Administration
• Patch Management Tool
• Remote Access Support
• LAN & WLAN troubleshooting
QUALIFICATIONS AND EXPERIENCE
• Degree in Computer Science\Information Technology or equivalent
