*Roles & Responsibilities*
Seeking talents and professionals who are experienced with Client Relationship and Customer Service to join our team at The Gentle Vet!
Whether you’re an experienced client relationship professional, an operations tour de force, or simply a people-oriented person with a heart to serve, The Gentle Vet will always be an open door for you!
We offer competitive remuneration and the chance to work in an environment with our companion animals.
We aspire to provide dynamic customer service and exceptional hospitality, and ensure our patients and clients receive the very best care whilst with us.
*Main duties:*
Client Relationship Professionals are important members of today’s modern veterinary team. They work alongside veterinary surgeons and veterinary nurses to create and maintain optimal client experience and good service, upholding the team ensuring client's expectations are met, and the wellbeing of the patients is paramount.
Here are some of the key duties for this role:
· Greet and welcome patients and clients as soon as they arrive at the clinic
· Attend to incoming enquiries and triage on patient's medical conditions on phone, Whatapp and email
· Provide basic and accurate information in-person and via phone, Whatsapp and email
· Manage and plan appointments according to client and patient's best interest
· Liaise between medical departments with discretion and professionalism
· Assist with admissions/treatment as per protocols
· Receiving and verifying payments
· Liaising with courier services and laboratories to ensure that samples are delivered and collected on time
*Requirements:*
· Diploma and Degree holders are welcome
· Minimal 3 years of customer relations, customer service or hospitality experience
· Animal lover
· Good communication skills, fluent in spoken & written English
· Knowledge in animal health care or relevant working experience is an advantage. Training will be provided.
· Responsible, good interpersonal skills and able to work under pressure
. Part-time or Full-time positions
*Offer:*
· Competitive Salary
· Medical Insurance
. Performance bonus
If you think you could be the right person for this job, enjoy working with people and animals, please send us your resume and availability details to [email protected] Personal data collected will be used for recruitment purpose only.
