Responsibilities
1. Contact delinquent customers for payment and containing flow of delinquent accounts.
2. Provide customers with sufficient information and the appropriate methods to make payment to the Bank.
3. Review customers' profiles and introduce the most effective collection actions.
4. Negotiate payment schedules that will ensure maximum recovery and minimum risk exposure to the Bank.
5. Escalate irregular cases promptly to team leader for advice and direction.
Requirements
6. 6 months contract, with extension option by Bank.
7. Minimum diploma holder with 1 year of relevant experience.
8. Knowledge / experience in customer service, telemarketing and call centre will be added advantage.
9. Good communication skills, preferably proficient in multiple languages / dialects.
10. Emotionally resilient with good negotiation skills.
11. Good analytical and decision-making skills.
12. A team player with good interpersonal skills.
13. Proficient in Microsoft Office applications.
Regards,
Lini
Recruitment Consultant
R22108463
