You will be part of the team in delivering service excellence and customer satisfaction in the Contact Centre. He/ She will attend to phone enquiries from policyholders and financial representatives and live chats from financial representatives, effectively maintaining the Contact Centre’s high level of accessibility.
Job Description:
- Attend to enquiries and requests from phone calls/ live chats in a professional, efficient, accurate and prompt manner.
- Resolve customers’/ financial representatives’ complaints and problems at first touchpoint resolution with good closure.
- Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
- Ensure effective and timely follow-up as promised to customers/ financial representatives.
- Assess appeals and put up recommendation to Managers/ Head/ HOD.
- Perform additional or overtime duties during operational exigencies when required.
- Assist with ad-hoc initiatives/ projects when delegated by management.
Job Requirements:
- Diploma/ Degree holder qualifications with relevant experience will be preferred.
- Comfortable talking to customers from all walks of life.
- Comfortable chatting through typing via live chat system with financial representatives.
- Good interpersonal and communication skills.
- Possess a pleasant and cheerful disposition.
- A team player who works well in a dynamic environment.
- Candidates without prior experience may apply.
Candidates must be open to work in a contractual position with renewable/extension or conversion opportunity.
