- Provide onsite technical support for end user services, including troubleshooting, problem identification, rectification, and escalation.
- Offer support for hardware components such as desktops, notebooks, printers, and scanners.
- Perform installation, re-installation, troubleshooting, and reconfiguration of Microsoft Windows and Microsoft applications found on Desktop PCs and Notebook PCs. Examples of such software include Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc. Install Apple iPad software.
- Assist with queries, escalation, problem determination, resolution, and MAC (move, add, and change) activities.
- Perform printer maintenance.
- Tackle and resolve complex calls or tasks that other engineers were unable to resolve.
- Provide exceptional customer service.
- Good to have Professional Certificate, Diploma or advanced /Higher /Graduate Diploma.
- Hardware Skill – Desktop, Laptop, Printer and Scanner
- Good in Installation, Setup and configuration
- Windows OS (preferable Windows 10)
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