Job Description
We are looking for outgoing and dynamic individual to join us as Guest Relations Executives!
Responsibilities:
Work closely with the managers in front desk operations management
Answer calls, note down booking reservations and update accordingly
Coordinate private events for large group reservations
Ensure prompt and polite service in greeting guests entering and leaving the restaurant
Maintain all guest folios in the manner instructed and type out necessary guests' likes and dislikes to the appropriate fields on the profile
Perform appropriate cashier activities as and when required
Requirements:
Proficient in spoken and written English
At least 2 year in a customer service position
Experience in an F&B environment is preferred
Able to work shifts, weekends, and Public Holidays
Possess a positive attitude and passion for providing excellent customer service
Good communication skills
