Job Scope:
- Team Management: Oversee and manage all service crew, including interviewing, training, scheduling, and performance evaluations.
- Operations Oversight: Supervise daily F&B operations to ensure adherence to quality and service standards. Ensure smooth daily restaurant operations and uphold the cleanliness of the outlet
- Customer Service: Maintain high levels of customer satisfaction by addressing complaints, resolving issues, and ensuring a positive dining experience.
- Inventory Management: Control inventory levels, order supplies, and manage stock to minimize waste and optimize cost-effectiveness.
- Financial Management: Monitor budgets, analyze financial data, and implement cost-control measures to maximize profitability.
- Compliance: Ensure compliance with health and safety regulations, sanitation guidelines, and licensing requirements. Implement, train and enforce company's SOP/policies.
Requirements:
- Degree/Diploma in Hospitality/Retail Management or a minimum of 3 years of experience in a senior F&B managerial appointment.
- Strong business acumen and macro in thoughts
- Strong financial management and analytical skills
- Strong critical thinking and strategic decision-making skills
- Strong human relations skills
- Strong leadership and influencing skills
- Strong communications (verbal and written), organization and presentation skills
- Ability to work independently and take initiative with strong time management skills
- Eye for detail and highly meticulous
- Excellent grooming standards and personal presentation
- Flexibility on working days and hours including weekends and public holidays
