The main responsibilities and tasks of this position are listed as, but not limited to the following:
- Organize and manage the Front Desk Counter with tact and diplomacy.
- Ensure all operations of the Desk run smoothly.
- Always maintain the best relation between staff and guests.
- Coordinate with other sections of the Front Office and other departments in the hotel.
- Refer to Guest Service Executive/Duty Manager if complaints and requests cannot be handled.
- To work at Executive Lounge for Reception and F&B duties, after receiving training and when required
- Ensure all check-in and out procedures are followed.
- Ensure all pre-arrival activities are done prior to guests’ arrival
- Ensure security measures are taken in handling of room keys
- Ensure all registration cards are accurate, filled up and saved.
- To assist guests on check in and check out from the Kiosk.
- To assist bell service/Concierge on related matters, such as giving directions and offering luggage assistance when required
- To perform any other duties that may be assigned by the Management
