Our client is a a leading Singapore-based fintech company in Southeast Asia and they are seeking an experienced Credit Collections Officer to join their team.
Requirements:
- Ensuring that delinquent customers who have promised to make payments on specific dates follow through with their commitments.
- Engage with the customers, secure their payment promises and ensure the payments are received as agreed upon.
- Effective communication and commitment to achieving payment targets while providing excellent customer service.
- Reaching out to customers with outstanding payments using automated call systems.
- Negotiate payment plans, address customer concerns, and keep meticulous records.
- Adapting your approach to each customer and ensuring timely follow-ups are key.
- All of this must be done while adhering to legal and company guidelines, aiming to meet or surpass collection targets.
- Managing overdue accounts and contributing to the team's success.
Requirements:
- At least 2 year experience including solid experience in a similar role within Internet.
- Good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
- Self-starter and demonstrate a high level of resilience
- Adaptable and thrive in changing environments
- Highly goal driven and work well in fast paced environments
- Minimum of 2-3 years of experience in contact centre roles, Back-Office Processing, or the Banking and Financial Services industry.
- Proficiency lies in efficiently managing multiple screens and systems while handling data.
- Managing challenging customer chats while simultaneously handling data entry on various screens.
- Quick thinking and a very responsive personality.
- Experiences with debt collection software, prior use of a CRM system, or previous work in debt collection or related fields would be advantageous.
Additional Information:
- This is a full-time position
Interested candidates are invited to send in your resume in MS Word Format* stating your past work experience, reasons for each leave, past and expected remuneration.
We regret to inform that only shortlisted candidates will be notified. By submitting an application to us, you will be deemed to have agreed for us to collect, use and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consent us to perform on your behalf.
Attn: R1326341 Ng Zhenyu
Cultivar Asia Pte Ltd (EA License: 19C8782)
Job Types: Full Time, Permanent
Salary: $30,000 - $42,000 a year
Schedule:
- Monday to Friday
Work Location: In person
