The Sys Admin is responsible for managing day to day support of operational tasks, requests, incidents and changes meeting customer’s requirements and Service Level Agreements. He/she will also provide support to the System engineer/team lead based on tasks assigned and not limited to:
- conduct health check, conduct infrastructure monitoring, handle customer queries, investigate incidents reported, resolve the incidents, apply fixes, and to ensure that incidents reported are tracked and resolved till closure
- cooperate with internal/external stakeholders to achieve work/task objectives set out by the system engineer/team lead/Managers.
- Install/configure software/hardware, manage servers/tools
- Setup accounts (AD or non-AD), laptops, workstations, servers
- Monitor performance and maintain systems according to requirements
- Ensure security through access controls, backups and firewalls
- Analysing, troubleshooting, and correcting system problems remotely/on-site
- Responsible for documenting incident RCA report the configuration of the system and system performance tuning
- Responsible for security compliance, patching, health check & hardening remediation
- Performing routine audits of systems and software and perform system devices backups
- Performing standard or project change request as per change window (non-business hours)
- Applying operating system updates, patches, and configuration changes
- Provide on-call 24 x 7 support on a rotating basis
Skills for Success:
- Diploma/Degree in Computer Science / IT or equivalent
- Experience in Windows/VMware support and maintenance
- Experienced in supporting Microsoft 365, HyperV Cluster, Window Server, DNS, VMware, NetBackup, Exchange in AD and Enterprise DC environment
- Experienced in troubleshooting system, middleware and network problems, diagnose and solve hardware/software, analysing system logs and identifying potential issues/incident
