You will play an integral part in achieving branch’s goals by providing excellent customer service to our customers while attending to their banking needs.
Your role entails cash handling, customer service, end-day balancing and all operational matters at branch. Through our structured training program and mentorship, you will be fully equipped with the skills and knowledge to provide innovative and optimal solutions to customers’ query.
Responsibilities :
- Provide excellent customer service to our customers while attending to their banking needs;
- Perform day-to-day over-the-counter transactions, which includes cash handling/ management, account opening and closure, balancing of cash and cheques and remittance handling;
- Conduct CDD/ KYC checks during onboarding and transaction handling;
- Migrate and guide customers to use the self-service banking channels;
- Perform general administrative duties and support the daily operations of the branch;
- Assist customers in their enquiries and handling of feedback.
Requirements:
- Diploma / Degree in any discipline with at least 2 years' client servicing experience with basic understanding of relevant banking operations preferred;
- Excellent interpersonal communication skills and customer service skills;
- Meticulous, logical and attentive to details;
- Self-motivated and driven to attain personal & branch goals;
- Must be prepared to work branch hours as well as Sundays;
