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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Team Lead Outbound Call Center x2 (Govt) | $4,000 | Yearly Renewable | Novena
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Team Lead Outbound Call Center x2 (Govt) | $4,000 | Yearly Renewable | Novena

Persolkelly Singapore Pte. Ltd.

Persolkelly Singapore Pte. Ltd. company logo

Responsibilities:

  • Lead a team of Customer Experience Officers to achieve KPI
  • Respond to survey enquiries via inbound calls and emails
  • Conduct survey interviews via outbound calls
  • Reach out to the respondents to assist them to complete the survey
  • Organize workflow and ensure that officers understand their duties and delegated tasks
  • Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
  • Provide fair, constructive, and timely feedback towards performance expectations and goals
  • Manage escalated cases and maintain public relations including any complaints
  • Provide assistance, guidance, and coaching support to officers to meet KPI
  • Assess work performance of officers and identify areas that need improvement
  • Monitor and provide project status report to manager
  • Ensure officers understand the survey objectives
  • Ensure officers compile, record, input survey returns and data accurately into the system
  • Ensure officers conduct verification to ensure completeness and accuracy of data collected
  • Ensure that the given KPI are being met based on the project timeline

Requirements:

  • Only Singaporean
  • At least 2 years of working experience as Supervisor in Call Center environment.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

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