Job Descrition
- Perform Level 1 and Level 2 IT support to users in Singapore and Asia Pacific.
- Proactively ensure high value customer service by providing customers with specific delivery times for IT solutions and clear communications, limiting the use of technology terms when not needed.
- Handle users’ requests for install/move/add/change of PC hardware and software.
- IT Asset Management - Perform asset (hardware and software) inventory, tracking and equipment retirement.
- Support the GLOBAL IT Technology refresh projects.
- Monitor and report local inventory.
- Identify and report incidents trends.
- Document processes and work instructions.
- Involve in RFQ activities for IT hardware and software.
Requirement
- At least Diploma in Electronics, Mechanical or Computer Engineering from a local polytechnic.
- At least 2 years working experience in an IT support environment with knowledge on Service Delivery operations and support including incident management in a regional environment.
- Experienced working in a regional environment for a MNC.
- Assist in compiling and analyzing statistical data and trends.
- Excellent Communication skills (both written and verbal), with the ability to interact effectively with others.
- Demonstrated analytic and problem solving skills
- Ability to meet deadlines and manage priorities.
- Technical knowledge of O365 , Microsoft Windows 7 & 10, Office Productivity Suite, Cisco VOIP Phones, Active Directory, PC imaging, Bitlocker .
- Good Knowledge with Symantec Endpoint Protection, PGP, Symantec VIP, Juniper VPN, label printers and barcode scanners.
- Perform other duties as assigned.
- Able to multi-task, is resourceful and keen to learn.
- Strong Customer Service delivery attitude
