Job Overview:
As the Restaurant Operations Manager, you will play a pivotal role in revamping and expanding our Vietnamese restaurant with three existing outlets. We are seeking a dynamic and experienced individual to oversee the day-to-day operations, enhance customer experience, and drive the strategic expansion of our brand.
Responsibilities:
Operations Management:
- Optimize Operational Efficiency: Streamline and standardize operational procedures across all outlets.
Implement cost-effective measures to improve overall efficiency.
- Quality Control: Ensure adherence to quality standards in food preparation, presentation, and service.
Monitor and maintain high levels of cleanliness and hygiene.
- Staff Management: Oversee recruitment, training, and development of restaurant staff.
Create and maintain a positive work environment to enhance staff morale.
Customer Experience Enhancement:
- Customer Service Excellence: Develop and implement strategies to enhance customer satisfaction.
Monitor customer feedback and implement improvements accordingly.
- Menu Development and Innovation: Collaborate with the culinary team to revamp and innovate the menu.
Introduce new dishes and culinary experiences to attract and retain customers.
Expansion and Growth Strategy:
- Market Analysis: Conduct market research to identify expansion opportunities.
Stay informed about industry trends and competitors.
- New Outlet Openings: Lead the planning and execution of new outlet openings.
Ensure seamless integration of new outlets into existing operations.
- Revenue and Profitability: Develop and implement strategies to increase sales and profitability.
Monitor financial performance and implement corrective measures as needed.
Administrative Duties:
- Inventory Management: Oversee inventory control and ordering processes.
Minimize waste and optimize stock levels.
- Reporting: Generate regular reports on key performance indicators and operational metrics.
Provide insights and recommendations for improvement.
Qualifications:
- Proven experience in restaurant operations management, preferably in the hospitality industry.
- Strong leadership and team management skills.
- Excellent understanding of Vietnamese cuisine and culinary trends.
- Ability to work in a fast-paced and dynamic environment.
- Exceptional communication and interpersonal skills.
Benefits:
- Competitive salary and performance-based bonuses.
- Opportunities for career growth within a rapidly expanding restaurant chain.
- Employee discounts and other perks.
