Our reputable client in Singapore is looking for a highly motivated Customer Service Officer (Call Center) to join their team in Singapore.
Responsibilities:
• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),
within Service Levels and to deliver pleasant Customer Experiences
• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system
Requirement
- Minimum 1 year of call center experience
- having good communication skills (speaking and writing)
- ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
- interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
- Willing to take on Customer Administration functions as well as CSO Frontline role (handling calls & emails).
NOTE : Able to work in a staggered working hours
Interested applicants may submit your detailed resume to [email protected] in MS Word format.
We regret to inform that only shortlisted candidates will be contacted.
EA License No. 01C4394 • RCB No. 200007268E • EA Registration No. R1329705 (Lopez Geraldine Pascual)
