About Klook
We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
Klook's mission is to empower travelers to discover, book, and enjoy memorable experiences, all while making the process seamless and convenient. As we continue to expand and innovate, we are looking for a talented Product Manager to join our team and lead the development of customer service systems to enhance our user experience.
What you will do:
- Responsible for the overall planning of customer service system products, and drive the implementation of the following product areas: communication tools, ticketing systems, intelligent customer service, etc.
- Lead the product team to build the customer service system, lead core product design, and ensure product specifications and output quality.
- Adopting a customer-oriented perspective and aiming for customer experience excellence, collaborate across teams to address and resolve issues that lead to high customer complaints and low satisfaction levels.
- Adopting a customer service perspective, continuously optimize operational efficiency.
What you will need:
- Bachelor's degree or related field, with over 6 years of experience in B2B systems related to customer service, orders, merchants, etc.
- Capable of leading overall product planning, possessing strong skills in product design and documentation, as well as solid conceptual and logical thinking abilities.
- Possesses a deep understanding of customer service systems, familiar with industry-standard customer service system design, and comprehends the core demands of customer support.
- Strong data analysis skills, as well as the ability to identify issues through data analysis and drive improvements.
- Excellent communication skills, and the ability to converse in Mandarin will be a plus
