Job Objective
Oversee Banquet operation to ensure high quality of food and service delivered to members and guests at functions in accordance with the club standards.
Job Description
- Meet and ascertain members or guests requirement for their event.
- Ensure that all function rooms are set up in accordance to the function orders.
- Engage and coordinate with the meeting organizers to ensure that all pre-requested, including last minute requests are handled appropriately.
- Communicate and delegate responsibilities to Executive to follow-up on all resources and services required from other departments, such as table cloths, uniforms, technical support etc.
- Team building. Observe staff performance, grooming and punctuality.
- Work with relevant Outlet Manager, Steward Manager, Executive Chef, Sales Manager or partners to map out the requirement and provide the resources essential for event.
- Resolves members or guests complaints/feedback in a professional manner and follow up efficiently.
- Attend Operations Meeting and monthly sales meetings.
- Control staffing and casual labour cost, ensuring that work hours per deployed staff is properly utilized.
- Plans and ensures sufficient manpower for all banquet events.
- Ensure that serving staff comply with the required cleanliness and hygiene standards.
- Conduct and enforce all pre-event checks and control procedures.
- Conduct basic Banquet department briefing to all full time/part-timer.
- Handle manpower deployment, recruitment, staff grievances and disciplinary issues.
- Handle part-timer Payment.
- Handle monthly stock inventory.
- Handle adhoc special projects and assignments as assigned by Reporting Officer.
Job Requirement
- Minimum Diploma in any field
- 3 – 4 years’ F&B experience in a supervisory capacity
- Service-oriented team player with excellent interpersonal and communication skills
- Able to multi-task and work under pressure in a fast pace environment
- Excellent interpersonal skills
- Good communication skills
- Possess Initiative
- Work Collaboratively
- Ability to cope under pressure
- Good business acumen and awareness
- Able to do shift work and work on weekends (5 day work week)
