Our client is a a leading Singapore-based fintech company in Southeast Asia and they are seeking an experienced Customer Engagement Specialist to join their team.
Requirements:
- Delivering exceptional customer service.
- Operate collectively to swiftly address inquiries, clarify doubts, and aid customers in their initial document submissions.
- Being the initial contact point for customers, resolving inquiries, and guiding them through the process of submitting required documents.
- Ensuring a positive customer experience and efficient document collection.
- Provide top-notch customer service while also employing your sales-driven skills daily.
- Flexibility to use a range of different sales tactics in conversations to meet departmental KPIs.
- Being the initial point for document collection and effectively guiding customers to either our outlet or assisting them in submitting their documentation to us, ensuring a seamless customer experience.
- Answering customer inquiries through various channels, including calls, email, and chat.
- Clearing customer doubts, providing guidance on our services, and proactively engaging with customers to meet their needs.
- Identify opportunities for upselling or cross-selling, and accurate documentation of interactions is maintained. The role is dynamic, customer-centric, and essential for ensuring exceptional service delivery.
Requirements:
- At least 1 year experience including solid experience in a similar role within Internet.
- Good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
- Strong team player who can manage multiple stakeholders
- Highly goal driven and work well in fast paced environments
- Adaptable and thrive in changing environments
- Possess a sales-driven mindset, with the ability to engage effectively in sales conversations or demonstrate relevant sales experience.
- Possess a Customer-centric approach, displaying a strong commitment to delivering exceptional service.
- Excellent communication and persuasive skills
- Prior sales experience, even if it's from a different industry.
- A strong command of English, clear and precise communication skills, familiarity with CRM systems, and experience in the financial industry are all qualities that can enhance your qualifications for this role.
Additional Information:
- This is a full-time position
Interested candidates are invited to send in your resume in MS Word Format* stating your past work experience, reasons for each leave, past and expected remuneration.
We regret to inform that only shortlisted candidates will be notified. By submitting an application to us, you will be deemed to have agreed for us to collect, use and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consent us to perform on your behalf.
Attn: R1326341 Ng Zhenyu
Cultivar Asia Pte Ltd (EA License: 19C8782)
Job Types: Full Time, Permanent
Salary: $30,000 - $39,600 a year
Schedule:
- Monday to Friday
Work Location: In person
