Responsibilities:
Product quality and knowledge of work
• Provide and deliver outstanding Hair services, such as Hair Cutting, Styling, Coloring and Treatment Services in an excellent service standards consistently
• Capable of performing professional technical pre-consultation so that he/she is enable to recommend suitable treatments in accordance to the treatment protocols taught per the Member’s needs and concerns.
• Responsible for recording and updating Member’s profile such as post treatment analysis and any other relevant information. Together with the Member Relations Team, to ensure perfect personalized service and maximize future sales opportunity.
• Strong knowledge in professional product, retail product and treatment knowledge to drive treatment-product link selling.
• Understand the different types of treatments offered in the Spa and assist in cross promotion of other spa services to members
Member Relations
• Establish rapport to all Members according to company standards; anticipate and address Members' service needs; thank Members with genuine appreciation; respond to Member’s inquires and feedback in a timely, professional manner.
Training
• Attends all training courses as deemed necessary, and must adhere to training as set down by the Spa Management.
• Fulfills all scheduled theory and practical training requirements.
General housekeeping and maintenance
• Maintains all hair working stations to the standards established by management.
• Maintain cleanliness in the hair salon and ensure all equipment are properly sanitized after each treatment
• Perform work station duties which include but not limited to cleaning and replenishing treatment amenities, towels, professional back bar products
• Reports any maintenance issues and unsightly defects in the Hair Salon
• Sets hair station professionally before and after each service, in accordance to standard station set-up protocol provided.
• Ensures that the towel and linen in the Hair Salon is adequately replenished for the day and stored as per Standard Operating Procedure.
• Ensures and maintain general cleanliness of the Hair Salon, staff pantry & common area.
Requirements:
- Possess relevant Hair Certification with minimum 1-3 year’s relevant experience
- Good hair cutting skills
- Experience with hair colour and basic knowledge of shoulder massages techniques
- Experience with both Asian and western hair type
- Good communication and customer service skills
- Able to work on rotating shifts including weekends and public holidays
