- Possess a degree in Computer Science/Information Technology or related fields.
- Minimum 5 years of experience in infrastructure security support and administration.
- Experience in monitoring the availability, operational stability and system performance of server/network components of the security tools installed in organization.
- Able to diagnose and resolve any system problems, working with other technical teams and vendors when required.
- Experience in planning, coordinating and performing minor version upgrades of the server components of security tools.
- Experience in planning, coordinating and performing maintenance activities such as software and/or agent repair and reinstallation on server/network operating systems.
- Proficient in developing, testing and deploying scripts for software and/or agent upgrades and bug fixes when required.
- Experience in performing day to day service request fulfilment when required, and providing fix support for security platforms.
- Required to be responsive to after office calls and weekend duties as part of the requirement for platform support.
- Able to participate in Disaster Recovery exercises when needed.
- Willing to learn and support new products, and always explore ways to improve operations and improve efficiency.
- Able to take ownership of tasks/issues assigned and ensure proper resolution and closure.
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