KEY HIGHLIGHTS:
• In charge of Retail business for Singapore & Malaysia.
• Drive sales performance and lead frontline team.
• Company Culture: Friendly.
We are a European Confectionery Company and is looking for a high calibre to join our team. The incumbent will play an important role in building a small team to sustain growth in the Southeast Asia region. The ideal candidate must be a passionate individual with solid experience in sales with management experience within the hospitality or retail industry. You will possess a sales-driven aptitude and passion for achieving business targets with retail operations management skills. A professional with result-oriented attitude, strategic mindset and problem-solving skills in experience retail business. The sales and management ability to embody our culture are required to be successful in this role.
RESPONSIBILITIES
SALES AND BUSIENSS DEVELOPMENT ACCOUNTABILITY
￭ In charge of sales performance and budget with full P&L responsibility of the channel.
￭ Develop and implement retail strategies, define objectives and action plans to achieve sales targets.
￭ Analyze consumer trends and channels to identify and maximize market opportunities. Provide market insights and recommendations to management to elevate business performance in the region.
￭ Explore new business opportunities and develop business cases for expansion plans to strengthen retail proximity.
￭ Collaborate with the Finance department to develop and manage the operational budget, ensuring efficient allocation of resources and cost control measures are in place to meet financial targets.
￭ Provide sales analysis, reports and propose relevant business plans for management review.
RETAIL OPERATIONS AND CROSS-FUNCTION COLLABORATION
￭ Develop and implement strategies to enhance the overall customer experience, including visual merchandising, store layout, customer service standards, loyalty programs and compliance to ensure company's standards and KPIs are achieved.
￭ Monitor retail performance and launch focused action plans with clearly articulated objectives to improve results.
￭ Regular review workflow and processes to optimize efficiency and drive for operational excellence.
￭ Provide insights and recommendations on product offerings, pricing, and promotions to drive sales and maintain a competitive edge.
￭ Collaborate with Marketing team by providing market insights so to define the most relevant promotional activities to accelerate sales performance and customer experience.
￭ Work with Demand Planner and Supply Chain team to perform effective stock control to maximize sales performance. Oversee sales & inventory analysis, operating cost, develop sales and performance reports for management review and to take appropriate actions.
￭ Work with HR Department to review and fine-tune sales incentive program on regular basis so to drive staff & sales performance and efficiency.
￭ Foster effective communication and collaboration with cross-functional teams such as Marketing, Supply Chain, Finance and IT to ensure alignment and coordination of activities including but not limited to new shop opening and renovation projects.
PEOPLE MANAGEMENT AND TEAM DEVELOPMENT
￭ Lead and coach retail team. Supervise a team of shop management and develop the team by providing guidance & support through timely feedback. Foster a positive and inclusive work culture and environment.
￭ Monitor and analyze the objectives setting to evaluate the performance of shops and identify areas for improvement. Develop action plans to address any performance gaps and drive continuous improvement.
￭ Work with Training Manager to define training needs and develop talents with necessary skills so to drive excellence in customer service & sales performance.
￭ Collaborate with HR department on team development, strength talent pipeline and people development to solidify the team structure and capability.
REQUIREMENTS
• Degree in Business Studies, Fashion, Finance or related discipline.
• Minimum 7 years’ relevant experience in retail industry, preferably from luxury F&B retail / fashion brands / cosmetics.
• Strong financial acumen, track record in managing a retail organization.
• Strong leadership skills with exceptional presentation and communication skills.
• Strong analytical, business acumen and interpersonal skills.
• Proficient Mandarin and English is essential for handling English & chinese speaking people.
• Shop visit and business travel is required.
