Job Title: Technical Support (ID4534)
Location: Pandan Cres
Working Hours: Mon to Fri 8.00am-5.00pm
Salary: $3000-$4000
Job Descriptions:
• Provide after-sales technical support to all local and regional customers.
- Manage coverage of on-site, telephone, email, and other remote technical support to customers in a timely and effective manner for all products
- Provide technical advice and recommendations to customers to resolve issues
- Escalate and update internal team on the product issues and follow up closely of the progress/solutions with customers
• Liaise with HQ and subsidiaries companies for any product or technical issues.
• Provide necessary hands-on training to internal team (e.g., technicians) to handle fully test of product or system to ensure it functions properly and meets the specification.
• Support QA team in system testing which include Factory Acceptance Testing, Interface Factory Acceptance Testing as well as Site Testing
Job Requirements:
• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma in Electrical Engineering or equivalent.
• At least 1 - 2 years of quality engineering experience working in manufacturing environment.
• Experience in auditing to the requirement of ISO quality system standards will be an added advantage.
• Demonstrate responsiveness and promptness in meeting company’s needs.
• Act with a high level of integrity.
• Act resourcefully to ensure that work is completed within specified time and quality.
• Willing to travel.
