The future has many facets: for the courageous, it is opportunity.
The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.
Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission is to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region.
Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.
Specialist After Sales
Porsche Singapore Pte. Ltd.
Porsche Singapore is offering a vacancy for a Specialist After Sales. The successful candidate will be managing the After Sales administration and operations related matters pertaining to After Sales Warranty, Assistance, Maintenance and Vehicle Pick-up & Delivery Services from a dealer perspective, and collaborating closely with our stakeholders (i.e. importer and partner Porsche Service Centre).
- Handling After Sales administration and operations related matters, including services authentication by reviewing invoices and supporting documents (i.e. servicing records, vehicle Log Card) provided by our partner Porsche Service Centre, raising purchase requisitions, and processing invoices for Finance payment.
- Investigating and following up with stakeholders regarding any abnormal or exceptional billings of services provided, and ensuring prompt resolution of all cases.
- Managing vehicle pick-up and delivery services with our appointed operations team, ensuring strict adherence to standard procedures for the efficiency and safety of our customers’ vehicles.
- Collaborate with the appointed operations team to provide a positive customer interaction, upholding the Porsche standard of quality customer experience.
- Setting up the after sales module within the Dealer Management System (DMS) and ensuring the maintenance of customer and vehicle records in the system.
- Diploma in Business Administration, Finance, Engineering, or related fields
- 3 years of relevant working experience, preferably in the Automotive industry
- A team player with excellent communication, innovation, and analytical skills
- Self-driven, proactive and possess a learning attitude
- Proficient in Microsoft Excel
