Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
- Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance.
- Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly.
- Maintain accuracy of arrivals including billing, VIP status and other guest preferences.
- Maintain high level of performance within the reservations guest experience, including the support for the reservations and operations team.
- Ensure that a “RevPRO culture” is spread in the hotel, through regular liaison with operational and call centre teams.
- Manage rooming lists, corporate bookings, and crew blocks as required.
