Responsibilities:
- Manage the claim process by identifying potential claims from customers, 3rd party service providers, or internal departments, and coordinating with the insurance team appropriately to open claim files.
- Discuss claim notifications from customers and/or 3rd party service providers, such as carriers, haulers, rail operators, terminals, and local authorities, with internal departments.
- Lead and guide in claim incident management, collaborating with other Business Units as necessary.
- Verify liability based on Standard Operating Procedures (SOP), agreements, terms, and conditions, where applicable.
- Liaise with internal departments, business units, and 3rd parties to mitigate and minimize further losses and damages in ongoing claim cases.
- Propose cost recovery whenever applicable and possible.
- Attend to claim-related documents, such as Letters of Indemnity (LOI), liability or no further liabilities letters, invoices, etc.
- Follow up with other offices, business units, departments, and 3rd parties regarding ongoing/open claim cases.
- Provide updates to the insurance team, claim department, and management on open claim cases, sharing monthly/weekly overviews.
- Assist the Operation Manager on operational matters as assigned, with a focus on meeting Key Performance Indicator (KPI) targets and improving operational efficiency.
Requirement
- Diploma in Supply Chain Management or Logistics or equivalent
- Minimum 3 years relevant supervisory experience in operations and claim
- Strong team player with good initiative and ability to work independently
Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]
EA License No: 13C6305
Reg. No.: R23117856
For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.
