MAIN DUTIES AND RESPONSIBILITIES:
To learn the use of the organization’s PCO/Membership application
1. Advocacy: Advocates for PCO/Membership application use and champion its benefits (workflow improvement, efficiency and improved outcomes), features, and advantages to both management and end users.
2. User Support & Trouble-shooting: Provide hands-on support to end users. Assist users in understanding and using the PCO/Membership application, responding to queries, resolving issues, helping with troubleshooting, and escalating complex issues to PCO/Membership developer when necessary.
3. Training & Documentation: Develop and deliver training programs (workshops, tutorials, one-on-one sessions) or materials (creation of user-guides, FAQ) for user proficiency.
4. Feedback Collection: Gather feedback from users regarding their experiences with the application. Collect suggestions, feature requests, and any concerns that users may have and relay this feedback to the PCO/Membership technical/ development team.
5. Change Management: Help manage the process of transitioning to a new application or adopting changes and updates to the existing application. This includes engaging stakeholders, communication, managing expectations, and addressing user resistance.
6. Data Management, Data Quality and Standards: Responsible for developing the data management policy, system configuration, housekeeping of data, merging of profiles and duplicates, deletion of unrequired data, and enforcing data quality and consistency (data entry and checks).
7. Monitoring and Reporting: Keep track of key performance indicators (KPIs) related to the application's usage and success and regularly reporting on these metrics to management and stakeholders to measure the application's impact.
8. Customization and Configuration: Depending on the PCO/Membership flexibility, help tailor the software to meet specific departmental or organizational needs (with PCO/Membership developer USA), ensuring that it aligns with user requirements.
9.Evaluation and Feedback Loop: Participate in reviews and evaluations to assess the PCO/Membership’s impact, gather lessons learned, and recommend improvements.
10. Carry out additional responsibilities when assigned by immediate supervisor and/or pastors in Barker Road Methodist Church
QUALIFICATIONS
- Diploma in Computer / Information Communications Technology
RELEVANT EXPERIENCE AND SKILLSETS
- 3 - 4 years of relevant experience in IT Administration, Database Administration, End-User Support
- Proficient in Membership Software applications
- Able to work independently under minimal supervision
- Able to communicate effectively with all levels of staff
- An innovative team player, self-motivated, and pro-active
