Main Duties
- Having an in-depth understanding of the network/security operational technologies and metrics that helps to measure quality, speed, user experience, and more, and making solid recommendations
- Manage service improvements for all Network and Security services supported throughout the organization
- Provide daily operational support for network security infrastructure documents, reviews, maintains and shares relevant technical information to the team
- Manage all high severity incidents and try to resolve them and restore the infra services within the stipulated SLA
- Manage all low severity incidents/requests without breaching the stipulated SLA
- Participate in incident management calls and problem management discussions
- Drives and delivers root cause for any high severity issue
- Support technical skills development within the team and provides training when required
- Plan, schedule, closely coordinate and implement network security changes and present them in respective meetings while ensuring the conformity to change management policies, process and procedures
- Maximize network performance by monitoring performance; scheduling upgrades; collaborating with Network Architects on network optimization efforts.
- Review technology changes to identify potential risks
- Perform real-time analysis and trending of security systems
- Respond to user incident reports and evaluates the type and severity of security events.
- Identify recurring security issues and risks and develops mitigation plans and recommends process improvements.
- Interpret and apply security policies and procedures.
- Establish escalation processes for security incidents and develops contingency plans and disaster recovery procedures.
Qualifications and Profile
Must have:
- Cisco Nexus & Data Center Architectures (VPC/VDC/ACI/MPLS)
- Routing protocols – high level proficiency of BGP/OSPF
- Layer 2 switching technologies
- High level proficiency of operations and troubleshooting mechanisms
- Network monitoring and management tools (HPNNM/Solarwinds/Grafana)
- At least a Bachelor’s degree in any of these faculties:
- Computer Science
- Information Technology
- Programming & Systems Analysis
- Science (Computer Studies)
Good to have:
- Firewalls (Checkpoint/Fortinet)
- Proxy technologies
- Load balancers/reverse Proxy (F5)
- IPAM Technologies (DNS/DHCP)
- Packet analysis knowledge (wireshark)
- Scripting knowledge (python/ansible)
Working Hours:
- Primarily match Europe business hours
- On-call support will be expected on a rotational basis
