Customer Service & Admin Representative
East / 5 Days
$2500 - $2800
Professionally handling and responding to customer enquiries within the required response time and maintain high level of service
Attend and respond with propose writing to all customers feedback via emails, social media, phone calls and other channels
Take ownership of escalation, corrective actions to resolve customer issues
Maintain a high and consistent level of support quality across various departments
Compile customer feedback and provide advisory to management by generating monthly data
Booking of schedule on installation / delivery
Assist in documenting and reporting quality levels and KPIs
Develop and improve SOP for handling customer complaints
Ad-hoc administrative duties as assigned
