As an E-commerce and IT Manager, you will be responsible for overseeing and managing the organization's online retail presence and information technology systems. This role requires a blend of technical expertise, business acumen, and leadership skills to ensure the smooth functioning of the e-commerce platform and IT infrastructure.
Responsibilities:
- E-commerce Management:Develop and implement e-commerce strategies to drive online sales and achieve business goals.
Manage the end-to-end e-commerce operations, including website functionality, product listings, and customer experience.
Collaborate with marketing teams to execute online promotional campaigns and optimize the user experience.
- IT Infrastructure Oversight:Supervise the development, implementation, and maintenance of the organization's information technology systems.
Ensure the security and integrity of the IT infrastructure, including networks, servers, and databases.
Collaborate with IT teams to troubleshoot and resolve technical issues promptly.
- Technology Integration:Evaluate and implement new technologies to enhance the efficiency and effectiveness of e-commerce and IT operations.
Integrate e-commerce systems with other business applications and platforms for seamless data flow.
Stay abreast of industry trends and advancements in e-commerce and IT to recommend improvements.
- Data Management and Analytics:Oversee the collection, analysis, and interpretation of data related to e-commerce performance and IT metrics.
Utilize data insights to make informed decisions and optimize processes for better business outcomes.
- Vendor Management:Collaborate with third-party vendors, service providers, and technology partners to ensure seamless integration and support.
Negotiate and manage contracts with vendors to ensure cost-effective solutions.
- Team Leadership:Lead and mentor a team of e-commerce and IT professionals, fostering a collaborative and high-performance work environment.
Conduct regular training sessions to keep the team updated on the latest technologies and industry best practices.
Qualifications:
- Bachelor's degree in E-commerce, Information Technology, Business Management, or a related field. Master's degree is a plus.
- Proven experience in e-commerce management and information technology leadership roles.
- Strong understanding of online retail trends, platforms, and customer behavior.
- Proficiency in e-commerce platforms, content management systems, and web development technologies.
- Excellent communication, interpersonal, and leadership skills.
- Solid problem-solving and decision-making abilities.
- Knowledge of cybersecurity practices and data privacy regulations.
