- Project Description: We are looking for experienced and enthusiastic L1 IT support engineers.
The team goal is to deliver excellent service to client employees by resolving and routing various IT incidents received by different communication channels, including phone, chat, email, ticket systems. A key focus is on the support for remote working.
Team is expected to cover normal Singapore working hours from client office Mon-Fri.
Luxoft offers great opportunities for building IT career in different directions. Powerful Luxoft training center provides hundreds of training on programming, software testing, business analysis, Agile and more, which are accessible to Luxoft employees for free. - Responsibilities:1) Answering user calls, cases and emails, trying to identify the root cause of an issue, conducting troubleshooting, thus general IT practices awareness is highly appreciated
2) Monitoring ticket system for new incidents
3) Direct incident resolution using knowledge base
4) Work closely with other IT support teams to ensure timely incident resolution
5) Remote network troubleshooting and administration
6) Virtual Device administration and management - Mandatory Skills Description:
- • 5-10 years of relevant experience in L1 Technical Support (ideally Banking Environment)
Technical Skills required:
• Remote desktop support for Microsoft Windows
• Remote network troubleshooting and administration
• Microsoft Windows, Windows Server and Microsoft 365 deployment, administration and management
• Virtual Device administration and management (for example: Active Directory, Microsoft Azure, AWS, VMware, vSphere, Horizon Client)
• Experience working with ticketing systems like ServiceNow or Jira in a high-paced MSP environment is a major plus
Soft Skills:
• A passion for customer service and great ‘soft’ skills
• Ability to present technical information in plain terms to non-technical users
• Great attention to detail especially when it comes to documentation and taking excellent notes
• A passion for learning and the ability to adapt to new technologies
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