Responsibilities
- Provide technical support to internal stakeholders and end-users of our digital twins solution, ensuring timely and effective resolution of technical issues.
- Work closely with the development team to gain a deep understanding of the digital twins platform's architecture, functionality, and deployment process, enabling you to provide accurate and efficient support.
- Identify and troubleshoot software and hardware problems related to the digital twins solution, including installation, configuration, and network connectivity issues.
- Document and track support requests, ensuring they are prioritised, escalated, and resolved.
- Collaborate with project managers and implementation teams to facilitate the seamless deployment and integration of the digital twins solution within our organisation.
- Conduct training sessions and develop user documentation to educate internal stakeholders and end-users on effectively utilising the digital twins platform.
- Stay updated on industry trends, emerging technologies, and best practices in the digital twins and Iot domains, providing proactive support and guidance to internal users.
Qualifications
- Technical Support and Troubleshooting skills
- Analytical Skills to identify data trends and provide insights
- Excellent verbal and written communication skills
- Diploma or Bachelor's degree in Information Technology, Computer Science, Engineering or related field.
- 1-2 years of experience in a technical support role
- Experience in working with help desk, ticketing, and customer relationship management software.
