- Welcome guests upon arrival and check-in according to established standards and procedures.
- Adhere to all credit procedures and accounting procedures as they pertain to the registration process.
- To handle all keys, mail, messages and any other items for guest as requested.
- To provide information and to assist all guests.
- To provide courteous and efficient service and if possible to comply with each and every guest request.
- To take reservation at the counter when reservation department is closed.
- Check out guests courteously and accurately.
- To assign rooms and prepare keys/folders for all arriving guests and groups.
- Post all charges without delay and update the folios.
- Balance credit card, charges and cash.
- Accurately handle of cash float.
- Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
- Know guest room security, emergency and fire procedures; encourage the use of safe deposit boxes and adhere to procedures for their use.
- Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
- Perform all other duties assigned by the Rooms Division Manager.
Job Requirements:
- Excellent interpersonal and communication skills.
- Able to converse fluently in English and Japanese to liaise with Japanese-speaking guests.
