Position Title: Customer Service and Sales Representative
Job Summary:We are seeking a dynamic and customer-focused individual to join our team as a Customer Service and Sales Representative. The successful candidate will play a key role in delivering exceptional service to our clients while promoting and driving sales. If you are a motivated and personable professional with a passion for customer satisfaction and sales, we invite you to apply.
Responsibilities:
- Customer Interaction:Engage with customers in a friendly and positive manner to provide assistance and address inquiries.
Build and maintain strong relationships with clients through effective communication.
- Sales Promotion:Actively promote products or services to customers, identifying opportunities for upselling or cross-selling.
Meet or exceed sales targets by effectively communicating the value proposition to potential clients.
- Order Processing:Process customer orders, ensuring accuracy and timely delivery.
Provide information on product availability, pricing, and delivery times.
- Issue Resolution:Handle customer concerns and resolve issues promptly and professionally.
Collaborate with relevant departments to address and rectify customer challenges.
- Product Knowledge:Stay informed about the features and benefits of products or services offered.
Assist customers in making informed decisions by providing product information and recommendations.
- Sales Reporting:Maintain accurate records of sales transactions and customer interactions.
Generate sales reports and contribute to the analysis of sales trends.
- Customer Feedback:Collect and relay customer feedback to the management team to improve products or services.
Implement improvements based on customer suggestions when applicable.
- Team Collaboration:Collaborate with team members to achieve overall sales and customer service objectives.
Participate in regular team meetings and training sessions.
Qualifications:
- Previous experience in customer service and sales roles preferred.
- Excellent communication and interpersonal skills.
- Proven ability to meet or exceed sales targets.
- Strong problem-solving skills and a customer-centric approach.
- Familiarity with sales techniques and CRM software is a plus.
- Ability to multitask and work in a fast-paced environment.
- Positive attitude and a willingness to learn and adapt.
Education and Experience:
- High school diploma or equivalent; additional education in sales or customer service is a plus.
- Previous experience in a customer service or sales role is desirable.
