The Technical Service Engineer provides technical advice and consultation on products and their applications to customers. This includes executing technical service, application and product development-related projects with customers, troubleshooting issues on products reported by customers, and performing modifications to products to suit customers’ requirements.
The Technical Service Engineer possesses a sound understanding of the organisation’s products in relation to other products in the market and supports the development of new products based on new technology applications. He/She conducts product application-related presentations and training to external parties. In addition, he conducts all work activities in compliance with Workplace Safety and Health (WSH) and Environmental Management System (EMS) requirements.
A) Manage technical services
- Implement material and application tests to solve customer problems for targeted industries.
- Maintain up-to-date knowledge of market requirements and technical developments within the industry.
- Perform technical modifications to current products according to customers’ requirements.
- Provide on-site technical support to customers.
- Provide product application-related presentations and training to external parties.
- Support the execution of technical service, application and product development-related projects with customers.
- Troubleshoot technical issues in existing products reported by customers.
B) Manage application and product development
- Analyse properties and characteristics of existing products against other products in the market.
- Support the development of new products, based on new technology applications.
C) Administer staff and organisational development
- Adopt technologies to support virtual collaboration in remote locations.
- Implement continuous improvement initiatives and activities.
D) Administer Workplace Safety and Health (WSH) and Environmental Management Systems (EMS)
- Comply with WSH and EMS systems
- Conduct activity-based risk assessments
- Implement the Management of Hazardous Chemicals Programme (MHCP)
