Summary:
Our client is from the luxury retail sector, and they are seeking a Operations Executive to provide operational support to ensure accurate and efficient inventory management through proper planning, effective methods, execution and improving standard operating processes whenever needed to support the business growth.
It supports the Singapore entity (boutiques, warehouse, SEA regional office) in a vast range of operational tasks, that involve coordination with delivery companies, suppliers, contractors, clients, regional head office in HK, HQ in France and SEA partners.
Inventory Management & Logistics
- Perform timely inventory planning to ensure order fulfilment on customers’ orders
- Coordinate with stores, warehouse, merchandise team in HK and in France regarding inventory needs (forecast, stock transfers, replenishment orders, specific customer orders, delivery schedule pre-alerts, new launch, slow movers, special needs for marketing events)
- Manage good inventory control, monitor replenishment and stock movements
- Conduct regular stock take in our different locations to ensure stock accuracy
- Investigate any inventory discrepancies, reconcile all inventory reports and highlight all issues for management
- Maintain accurate inventory records of all locations and prepare regular inventory reports in an orderly and timely manner
- Responsible for stocks return, exchange and stocks adjustment functions
- Maintain accurate track record of pending customers’ orders and pro-actively follow-up for fulfilment
- Coordinate with third-party logistics providers for inter-shops/warehouse and customer deliveries
- In charge of import & export operations and order handling with overseas (handle full set shipping documents of logistics operations)
Operations Management
- Responsible to delivery & operations emergencies during stores operating hours and capability to create processes for weekends / PHs
- Handle aftersales service enquiries and defective items to ensure smooth process of the customers' repairs or products sent back to HQ
- Support stores with regular cash deposit at the bank
- Organise mandatory shop maintenance tasks
- Coordinate between suppliers, contractors and marketing & VM team for events organisation and VM installations
- Coordinate with suppliers on new store openings and remodelling of existing stores
- Request and check invoices from suppliers / contractors
- Maintain office supplies inventory and order necessary items when needed
- Generate monthly performance reports
- Provide administrative support and manage daily office/frontline operations, ensuring smooth functioning and efficiency.
- Prepare quotations & invoices for corporate sales
- Perform any other work duties as and when assigned by superior
- Address issues promptly, maintain operational standards, and enhance processes for optimal efficiency
Requirements
- At least Diploma or equivalent professional qualifications
- Minimum 3 years of relevant experience in operations role, added advantage if experience in Luxury industry
- Proficient in Microsoft office (Word, Excel, Vlookup/Pivot, etc.)
- Good understanding on retail & warehousing logistic work processes
- Highly organized, meticulous, self-motivated with a strong sense of ownership
- Pro-active, multi-tasker & solution-oriented mindset
- Reliable team player with good interpersonal & communication skills, to foster, build and maintain relationships with stakeholders
- Independent, able to work in a fast-paced environment and adaptable to changes
Registration No: R1988835
EA Licence No: 22C1376
