Job Summary:
· Manages the day-to-day operations of various assigned facilities to ensure the cost effective, safe and efficient operation of the customer's facilities
· Provides operational leadership to account team to ensure operational excellence is continually achieved
· Have thorough understanding of the contract and ensure that the contractual obligations are delivered and meet Customer Satisfaction expectation
· Communicates contract deliverable, objectives, and expectations to the staff.
· Staff development and training to improve productivity & competencies
· Role out the branding policy and follow as per specification
· Maintain records and reports necessary to comply with Company, government, and accrediting agency standards, regulations, and codes.
· Maintains confidential records.
· Prepare monthly/quarterly/year-end reporting to ensure promptness and accuracy.
· To play a key support role in the delivery of client projects, including client liaison, contact with internal resource departments and external suppliers, and administrative work.
· To contribute to the financial administration of client projects, including but not limited to completing timesheets, completing expenses, up-dating budgets and raising draft invoices.
· To manage the administration and smooth running of client jobs, including taking responsibility for reporting, management of client communication and program participants including contact reports, maintaining up-to-date electronic and paper files
· To effectively manage suppliers to ensure the highest quality is delivered and the best price negotiated.
· Ensure all HR, Finance, Procurement and EHS processes followed for compliant
· Ensures that all programs and procedures of the operating staff are being implemented.
· Manages and supervises facilities personnel including hiring, promotions, and recognition, discipline and personnel terminations. Responsible for completion of required documentation and forms.
· Identifies, investigates and reports on the need or opportunity to undertake buildings or system modifications.
· Work with Business Development Manager for new business account.
· Maintain high employee morale.
· Maintains open communications with the customer and good customer relationship to improve customer satisfaction.
· Secure more Ad-hoc works on site to increase business volume.
· Meeting projected gross margin targets
· Complies with all company policies and procedures and adheres to company standards of business ethics and conduct.
· Ensure compliance to Safety, Health & Environment Procedures and Reporting.
· Any other ad-hoc projects as assigned by the FM Operations Director
Key Result Areas:
· Have thorough understanding of the contract and ensure that the contractual obligations are delivered and meet Customer Satisfaction expectation
· Work closely with Customer, peers and subordinates to foster close working relationship
· Provides leadership to site team to ensure operational excellence is continually achieved
· Staff development and training to improve productivity & competencies
· Role out the branding policy and follow as per specification
· The timely preparation and submission of payroll and notice of change forms.
· Preparation of monthly and quarterly or yearly report
· Responsible and adherence to all Safety, Health and Environment Procedures and Re[porting
· Customer retention and to participate in contract renewal.
· Staff training and retention
· Ensure all billing on time (Base and Ad-hoc works)
· Meeting projected gross margin targets
Knowledge, Skill and Abilities Required:
· 3 years experience in the direct supervision of multi-building operations required.
· Strong organizational skills and a participatory management style.
· Strong interpersonal relations ability, excellent oral and written communications skills
· Excellent time management and teamwork skills
· Commitment to continuous improvement and best practice
· Excellent grooming and personal hygiene standards
· Self-motivated and lateral thinking
· Must be computer literate in Microsoft Office products (Word, Excel, Outlook)
· Excellent English written and verbal communication skills.
