Job Summary:
- Mall/ Office Tower
- Salary Range: Up $3,000 + AWS + Average 2.5 Months VB
- Working Location: Central
- 5 days working day, Retail hours
Job Responsibilities:
- Manning of the office tower reception counters and retail mall information counters – including basic operations of systems e.g. office turnstile, BI CRM
- To assist and support shoppers’ needs and requests at the customer service counter
- Ensure all CX related reports are accurately recorded – inventory, redemption transactions, shift reports, lost & found, enquiries log
- Resolve receipt dispute issues by liaising with merchant and shoppers
- Respond to Live Chat and online enquiries, including feedback related to general enquiries.
- Respond to in-bound casual leasing enquiries for atrium space through online platforms (KPI: Enquiry response time & responsiveness)
- Follow up on leasing leads for pushcart and vending machines:
- Secure booking of pushcarts and vending machines, subject to approval of merchandise category by Revenue team (KPI: Closing rate)
- Site walk and inspection of vendor operations
How to apply:
By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.
We regret only shortlisted candidates will be notified.
Registration Number: R22108956
EA Licence No: 20C0426 (Elitez & Associates Pte Ltd)
