Responsibilities:
- Resolve incidents within SLA timeframe and conduct root cause analysis for effective problem resolution.
- Escalate unsolvable incidents/problems to the Operation Lead or Service Delivery Manager.
- Collaborate with OEM/vendor/subcontractor for technical support escalation.
- Implement service and change requests, ensuring timely completion within SLA.
- Deploy approved patches/releases/configuration changes for the operating system and system software in accordance with change requests.
- Ensure meticulous backup of administered systems and execute system recovery when necessary.
- Conduct routine tests to verify configurations or backup data.
- Maintain system configurations and facilitate the integration of new technologies into existing environments.
Requirements:
- Minimum 2 years of relevant experience.
- Dynamic, customer-oriented with a diligent attitude, thriving in a fast-paced environment.
- Strong analytical skills and ability to collaborate effectively for problem resolution.
- Familiarity with any of the following technologies is advantageous:Vulnerability Management Systems
Reverse Proxy
Patch Repositories (Patch Management, Patch Manager)
AD Infra (MS AD, AWS AD, etc.)
Endpoint Protection – Desktop, Clients
Enterprise Backup
Next Generation Firewall
Privilege Access / Identity Management
Infra Automation Platform
AWS full suite
