We are currently looking for a Salesforce Technical Architect that has deep telco experience, with good functional and technical knowledge in Salesforce and CloudSense platform. This includes developing a thorough understanding of the Client’s requirements then applying industry best practices and detailed knowledge of the solution to design an optimal solution that supports the business process and meets/exceeds functional requirements. This position builds a trusting relationship with major project stakeholders and leads them to the adoption of the best solution. Specifically, this role guides teams that will successfully deliver the project.
Roles & Responsibilities :
· This role will define the overarching thought leadership and Technical Architectures, that enable and release the maximum business value of Salesforce technology for our clients
· Responsible for ensuring solutions align with the Roadmap and Blueprints for each impacted domain
· Work with clients to shape technical architecture and define and scope projects to address specific needs
· Evaluate trade offs with technology and feasibility and make choices that fit the constraints of the project
· Own implementation tasks from initial planning and requirements analysis, through design, development, testing and deployment.
· Support the development team in executing technical design and customizing the platform, including AMPScript, SSJS, SQL, data extensions, advanced triggers, interactions and automations
· Develop technical documentation (HLD, LLD), gap analysis between current state and desired future state
· Communicate concepts, architectures, solution approach options and evaluations through effective diagrams and written materials
· Solutioning and effort estimation for requirements
· Defining delivery approach, plan and staffing
· Define master data management, data migration & data integration strategies
· Leading and ensuring the successful delivery of Salesforce.com and other CRM implementation engagements
· Managing resource requirements and project team members
· Leading business and functional requirements definition and prioritization/scoping of requirements
· Complete fit gap analysis of functional requirements against Salesforce.com features and functionality
· Maintaining and coordinate communication with the customer throughout each project
· Disseminating best practices on solution positioning and delivery
· Supporting pre-sales activities inclusive of participating in sales calls and proposal development
Key Qualifications :
· Minimum of 5 years of progressive experience in Salesforce delivery management, business analysis, and technology implementation in full life-cycle enterprise CRM engagements
· At least 3 years’ experience in a consulting environment and telco industry
· Extensive solution definition experience including evident experience and knowledge of –
· CRM System and Solution Architecture design (functional & technical),
· Design Thinking with emphasis on Customer Journey Mapping and Service Blueprints
· Application and Integration patterns
· Relevant certifications, ideally in Salesforce, CloudSense or Architect certified
· Ability to engage with senior clients in a business centric, business outcome-oriented dialogue
· Ability to articulate the relevant platform value proposition
· Customer oriented and great at building client relationships
· Proven ability to build, manage and foster a team-oriented environment
· Proven ability to work creatively and analytically in a problem-solving environment
· Excellent communication (written and oral), presentation skills, interpersonal skills, and management skills
