Job Description:
Join our team and play a pivotal role in shaping exceptional guest experiences! As the Assistant Front Office Manager, you will lead with precision, ensuring the seamless operation of our Front Office aligned with Hyatt International's Corporate Strategies and brand standards. Your commitment to guest satisfaction will be the driving force behind our success.
Key Responsibilites
- Oversee the efficient functioning of the Front Office, consistently exceeding colleague, guest and management expectations.
- Collaborate with a passionate team to uphold the highest standards of service excellence.
- Navigate a fast-paced environment with grace, demonstrating resilience and flexibility under pressure.
Requirements:
- Ideally with a university degree or diploma in Hospitality or Tourism management.
- Possess a minimum of 2 years work experience as a Duty Manager in hotel operations. Candidates with work experience as an Assistant Front Office Manager will be an advantage.
- Showcase comprehensive knowledge of all front office operations and individual job requirements.
- Demonstrate organizational prowess, results-oriented mindset and a calm, professional demeanor in stressful situations.
- Exhibit exceptional interpersonal skills, embracing diversity, and fostering positive interactions across various backgrounds.
- Ability to work flexible shifts including nights, weekends, and holidays.
Desired Skills:
- Motivational leadership style coupled with effective communication and outstanding customer service abilities.
- Proficient in organizational, interpersonal, and administrative skills.
- Previous experience with hotel operation systems such as Opera, HotSOS, etc.
