• Oversee the daily store operations and its manpower planning
• Hire, train, motivate and manage the team to achieve the best results
• Responsible for admin duties in the outlet including but not limited to inventory management, sales forecast, invoices consolidation, generate reports such as sales report or costing report and attend management meetings
• Conduct monthly inventory checks in operating equipment and supplies
• Work closely with relevant personnel at all levels by maintaining an effective communication, to ensure smooth execution of various activities/promotions
• Ensure smooth operations of the store with compliance to product quality, hygiene & safety standards
• Appraise employees for their performance regularly and provide feedback to improve performance
• Involve in investigation of issues relating to customer feedbacks on service and product quality
• To maintain a sound knowledge of the menu and presentation standards for food and drinks
• Ensure that the handover, closing and opening procedures are complete in each shift
• Perform other duties/tasks as required
Requirements:
- Minimum 1 year of experience at supervisory role in managing a Cafe/Restaurant/Fast food sector or other sectors
- Good people management skills, strong communication skills and hands-on duties
- Ability to prioritize tasks and manage time effectively
- Desire to work in a fast-paced environment and work well under pressure
- Pleasant, mature, outgoing, meticulous with good interpersonal skills
