xFusion International Pte. Ltd. (hereinafter referred to as "xFusion") is a leading global provider of computing power infrastructure and services. xFusion continuously creates value for customers and partners and accelerates the digital transformation of the industry. Currently, xFusion is serving customers in 130 countries and regions, including 211 Fortune 500 companies and covering finance, carriers, Internet, transportation, and energy industries.
We, a subsidiary of xFusion in APAC region, are actively expanding in Singapore. We encourage everyone to bring his/her talent into full play by putting the right person in the right role. In xFusion, you will have infinite chances to develop your “Skill Tree” and achieve career advancement to next level.
About the Role:
The Service & Delivery Department is looking for an experienced Service Delivery Manager based in Singapore. You will play a major role to lead and manage projects delivery, monitor supply chains and logistics, perform technical issue management, liaise partners for service opportunities exploration and service quality improvement.
Key Responsibilities:
- Coordinate customer, partners and China counterpart to support & escalated issues. Focus on result and customer satisfaction.
- Monitor and track supply chain to ensure product shipment ETA.
- Develop field support plan and change plan to guarantee service delivery quality.
- Monitor FRU dispatch/return status.
- Manage implementation projects during full life cycle. Including product shipping, Proof of Delivery, Site Survey, Primarily Acceptance and Final Acceptance.
- Interface with partners in Singapore for skills and service quality improvement.
Qualifications:
- Bachelor's Degree in Computer Engineering, Electrical Engineering or other related.
- 8 years working experience in IT vendor or SI.
- Familiar with X86 server architecture
- Experience with project management
- Good communication and presentation skills
- Ability to manage multiple tasks at same time.
