a) Customer Service
- Attend to the daily operations of the centre, including ensuring proper housekeeping and serviceability of facilities and availability of material resources (eg toilet rolls)
- Assist with centre programs support, National Silver Academy (NSA) claims verification and attendance taking of clients and visitors to the centre.
- Assist clients with Skillsfuture applications where required.
- Preparation of venue and logistics for courses and other events. Ensure facility is in compliant with necessary health regulations, kept clean and tidy, and centre programs run smooth.
- Attend to general enquiries and feedback from customers and cross-selling of courses, talks and activities (held onsite and online).
- Assist with pre and post course/event preparations.
- Ensure new clients have been registered with member form and Active Aging Centre (AAC) consent completed and necessary documentation entered and uploaded into Salesforce
- Ensure accuracy and timely entry in salesforce i.e. new members creation, new events creation and marking of attendance
- Ensure daily reconciliation of takings with tracker.
- Follow up on payout and verification of Skillsfuture claims.
- Any other administrative role that may be assigned to you.
b) Programs Administration
- Ensure that trainers and Finance are informed of final number of participants 5 days prior to course commencement date.
- Have oversight on programs and offering by Brahm Centre and the availability of slots for courses in order to promote and maximise sales for courses and activities
- To host and facilitate centre events where required
- To support centre for any onsite or offsite outreach events where required
